Last Updated: Oct 2024

Dawak takes the privacy of your information very seriously. This privacy policy applies to our use of all Data collected by us or provided by you in relation to your use of our website and services.

By using our services, you agree to our use of your data, if you do not agree with any of the terms included in this policy, please refrain from using our services.

We process your personal data in a transparent and lawful way. Any personal data you provide will only be used in accordance with this Privacy Policy.

This Privacy Policy applies only to Dawak and the Services when you interact with us and does not apply to services that are “offline” or unrelated to Dawak. We may create de-identified or anonymous data from personal data by excluding data components (such as your name, email address, or linkable tracking ID) that makes the data personally identifiable to you, through obfuscation, or through other means. Our use of anonymized and de-identified data is not subject to this Privacy Policy.

The following Privacy Policy applies only to Dawak (the “Dawak” also “We”), Dawak Mobile Apps (“Android” and “IOS”) and information provided by you or otherwise collected online through this website or mobile apps.

This privacy policy should be read alongside, and in addition to, our Terms and conditions of Dawak .

All terms used are defined in our Terms of Use, unless otherwise stated.

1. Scope of this Policy

This Privacy Policy applies only to the Users with respect to Dawak and are therefore expected before sending any Personal Data to read and understand the Privacy Policy. It does not extend to any applications that can be accessed from Dawak including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Dawak is the “Data Controller”. This means that Dawak determines the purposes for which, and the way, your Data is processed.

3. Your Consent

By accessing Dawak and whenever you submit any information to Dawak, or use products and services offered by Dawak, you agree to follow terms of this Privacy Policy and our technology partner’s privacy policy PureCS Privacy Notice. Please read below carefully the entire Privacy Policy before using Dawak:

3.1 You agree to receive our routine communications to you such as: order transaction, E-mails, and other administrative messages through E-mail and notifications posted on the Website or through other means available, including text and phone calls, related to your orders/request on Dawak. 

3.2 You must ensure to provide us with the correct or up-to-date Personal Data. This will allow us to contact you for further correspondences with respect to your order at Dawak App. We are not responsible for any inaccurate information you provide to us, which may affect your health or shopping experience on our website.

3.3 Dawak may, in future, request other optional information from you in order to customize the Website to deliver personalized service to you.

3.4 Dawak does not make unauthorized calls or market any goods or services except for the reasons mentioned in its Terms and Conditions. Therefore, you shall not reveal Personal Data to any third party not approved by Dawak.

4. Data Collection

We may collect the following Data, in accordance with this Privacy Policy, from you:

4.1 Identity information such as name, usernames, identifiers, date of birth, gender;

4.2 Contact information such as email addresses, phone numbers and billing and shipping address;

4.3 Health information such as the responses to the online consultations you chose to give and any follow ups with our prescribers. This includes gender, sexual history, medication history, consultation notes;

4.4 Technical information such as IP addresses, web browser type and version, browser plugin type and version, time zone, platform and operating system;

4.5 Financial information such as credit/debit card numbers;

4.6 Dawak offers the option for users to make purchases using Apple Pay or Samsung Pay for added convenience and security. When you choose to use Apple or Samsung Pay within our app, certain transaction information may be collected to facilitate the transaction process and provide you with the requested goods or services.

If you want to use any of the services provided by Dawak, you agree to provide us with your Personal Data mentioned above.

5. Data Usage

Any or all the above Data may be required by us from time to time to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons in each case, in accordance with this Privacy Policy:

5.1 Performance of the Services: Dawak will access and use the shared Personal Data for the reasons of providing the services brought to you by Dawak as well as providing you with the Medications and Healthcare products purchased by you.

5.2 Improvement of our Products/Services: Dawak always seeks to provide you with the most innovative and safe services. Within this context, Dawak will be leading a continues improvement and developing plan for its services which you agree to be a part of and provide your personal data for such reasons.

5.3 Research, statistical analysis, and business intelligence: Dawak may use Personal Data without regard to any individual or identity and the Data, statistics or intelligence data may be sold or otherwise transferred to third parties and affiliates in an aggregated or non-personally identifiable form.

The confidentiality of all Personal Data and Information of each user is to be preserved by all Dawak employees and data processors who have access to or related to the processing of such Data.

6. Data Access

Your Personal Data can be accessed only on a need-to-know basis by Dawak employees, and all third parties engaged with Dawak who are designated to carry out your requested service/purchase, and all such employees are bound to strict confidentiality obligations.

You may access Dawak, place orders, and benefit from the services provided by Dawak. You must provide Personal Data as required in the Request/ Registration Form to create an account. Dawak shall not exchange, rent, or sell any Personal Data to third parties other than those stated in this Privacy Policy and its Terms and Conditions, without your consent. Dawak can record phone calls for the purpose of providing services efficiently and effectively for inquiries, orders, suggestions, or other purposes.

7. Data Sharing

 We can share your Personal Data with third parties having the need or authority to obtain such information whenever it is necessary to comply with:

7.1 Receiving such information under the Applicable Laws by any authority;

7.2 Execution of any court order;

7.3 Detection of fraud, security or technical problems;

7.4 Protecting Dawak users, or the public against harm to the rights, properties, or health, as required or allowed by Law;

7.5 Conducting studies and research applied on such Data.

Dawak may supply Personal Data to third parties’ contractors working on behalf of or with Dawak whenever it is necessary.

These contractors generally have no separate right to share this Data. However, certain contractors providing Website services, including online communications services, shall have the right to use and reveal, in compliance with their own privacy policy, personal data obtained in respect of the provision of these services.

8. Transferring your personal data
   • Personal data may be held at our offices and with our Service Providers or third parties. Some of these Service Providers and third parties may be based outside the United Arab Emirates (UAE). Where it is permissible under the applicable health and data protection laws, we may share and/or transfer your personal data outside the UAE.
     • Certain countries are considered safe by regulators since they have adequate data protection laws. We can freely transfer your personal information where needed.
     • We can also transfer personal information to countries that have not been assessed as adequate if we use appropriate safeguards. The main safeguards we use are:
       • regulator-approved Standard Contractual Clauses; and /or
       • additional contractual, organizational, and technical measures (as required following a risk assessment of the transfer).
     • We transfer personal data within our Partners. Such transfers are covered by an agreement that contractually obliges each company to ensure an adequate and consistent level of protection.

• In all of the above cases we will comply with applicable data protection laws designed to ensure the privacy of your personal data.

9. Confidentiality

We guarantee that all your Personal Data with us is secure. For protection against unauthorized access, improper use, release, change or illegal destruction or unintentional loss of Personal Data, Dawak undertakes maximum precautions to protect your Personal Data from unauthorized access, improper use or disclosure or unauthorized modification.

To prevent unauthorized access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. Your personal information is encrypted and is protected with Secure Sockets Layer (SSL) software, which encrypts all information you input. We store your Personal Data on servers placed in a secure environment.

Even though we have taken significant precautions to protect your Personal Data, we cannot fully eliminate security risks associated with Personal Data.

10. Changes to this Policy

 At any time, with or without notice, Dawak can update or amend this Privacy Policy. It is your responsibility to check the Policy regularly to ensure that you agree with it and your continued use of the Website will be deemed to be your acceptance of any changes that we make.

If significant changes occur in the way Dawak handles a user’s Personal Data, Dawak will notify the users about it. All Personal Data obtained by Dawak, and their accounts are covered by the current Privacy Policy.

Nevertheless, Dawak is not required to inform users with any modifications made to the Privacy Policy. You may refuse to accept the amendments and choose the removal of your Personal Data.

11. Contacting Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

[email protected]